Customer Reviews | A1 Carriages

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" David 22 August 2021 Feefo Great Service Buying our car from A1 was a painless process throughout. The service was excellent and Chris made everything clear and understandable, so there were no nasty surprises. So far the car has run perfectly, and I would highly recommend A1 based on our experience. A1 Carriages reply: Thank you for your kind review. We are so pleased you had a painless process buying your vehicle from us. We hope to see you in the future."

David H 22^nd August 2021
" Gail 01 June 2021 VERIFIED PURCHASE car purchase I purchased a car from A1, I picked it up a week later. When I test drove it there was no petrol in it and the day I was collecting it I spoke to the salesman and asked as I had sent my friend down and she had purchased a car two days after me would he mind putting some petrol in the car as I was concerned about getting to the petrol station, without it running out. When I arrived to pick it up he had not done this. There was only fumes of petrol left in the tank! I was concerned that I was not going to get to the petrol station. When I looked at the car he also said that he would get all the scratches off from around the door handles and this was also not done. The valeting of the car was not very good as someone had obviously opened a can of coke and it had gone all over the lining and the light inside this was still there when I picked it up and I still need to remove the light fixing to remove all the stains. I love the car but the customer service was very disappointing."

Gail G 1^st June 2021
" Viktoria 29 May 2021 VERIFIED PURCHASE Simply great service, smooth purchase, a dealership Simply great service, smooth purchase, a dealership u can trust and reliable!!! Thank you!! A1 Carriages reply: Thank you for your amazing review. We are so pleased you had a great experience purchasing a car from our dealership. We hope you enjoy your vehicle."

Viktoria 29^th May 2021
" Simon 24 April 2021 Top service, lovely people - highly recommended! Paul was really helpful from start to finish - a nice guy and not at all pushy in any way. Didn't try to sell me something I didn't want. Can't fault the service and love the car so far. Thanks for a great experience Paul and all at A1. A1 Carriages reply: Thank you for your amazing review. We are so pleased you had an easy experience purchasing your vehicle from us. We look forward to seeing you again in the future."

Simon W 24^th April 2021
" Christine 23 April 2021 VERIFIED PURCHASE Great service Very helpful and delivered exactly what they promised. A1 Carriages reply: Thank you for your kind review. We look forward to seeing you again in the future."

Christine B 23^rd April 2021
" Sarah 21 April 2021 VERIFIED PURCHASE Good but check price of warranty Easy and fast purchase, car fantastic and as described , they were happy to answer any of my questions. I purchased 3 year warranty and was told it was £750 then got the invoice and it's was £800+ because they didn't mention the £750 did include VAT , I then got a phone call.the day after I had collected the car to say I needed to pay another £120 as it had been miscalculated. It's was all sorted and a genuine error on their part . A1 Carriages reply: Thank you for your review. We are so sorry to hear that the warranty was not explained correctly to you and a salesman had to call you the next day and ask for more money as it had been miscalculated. We do however, thank you for your understanding in this matter, and we do hope to see you again in the future."

Sarah S 22^nd April 2021
" Anthony 22 April 2021 VERIFIED PURCHASE 100% excellent Due to Covid there were restrictions, but the service was 2nd to none, no issues, really pleased with my new car A1 Carriages reply: Thank you for your 5 star review. We are happy to hear that even during Covid you were able to purchase your vehicle and that you are happy with the car and service we provided. We look forward to seeing you in the future."

Antony S 22^nd April 2021
" Alex 22 April 2021 VERIFIED PURCHASE Could be better Only downside was the car battery was completely dead when I got it, and also when they delivered my car, they literally took all the petrol out, so I couldn’t even go to the petrol, so that ruined the car a little. Besides that and got a really good car, I’m happy with the purchased after buying a new battery and got the car sorted out, it was just unfortunate having to sort this all out before even getting to drive it. A1 Carriages reply: Thank you for the review. We are sorry to hear about the battery being dead on arrival, I hope this has now been resolved by our workshop? We don't however take petrol out of cars, they do only have a little in them on our forecourt due to safety reasons. I am sorry to hear that there wasn't even enough to get you to a petrol station. We are happy to hear that after the unfortunate problems, you are now enjoying the car. We hope to see you in the future."

Alex W 22^nd April 2021
" Michaela 22 April 2021 VERIFIED PURCHASE Great to deal with Really good experience fully coving safe. Had a light come on 2 weeks after picking up the car but called them and sorted with no hassle highly recommended A1 Carriages reply: Thank you for your great review. We are also pleased that the issue you had with the light coming on has now been resolved for you. We look forward to seeing you again in the future."

Michela M 22^nd April 2021
" Georgina 22 April 2021 VERIFIED PURCHASE Purchased a second hand car Ok ,wasn’t shown where all the dials were, only the petrol lever, as had to fill up straight away. Found Manuel and MOT in glove compartment ,not told it was there. Phoned to say one of the fob keys were working, said it was prob battery. Replaced battery still not working A1 Carriages reply: Sorry to hear your concerns. Unfortunately due to covid, we was not allowed to take you around the vehicle and show you the dials due to the 2 meter rule. The first thing we advise customers is to head straight to the petrol garage as we do explain that the vehicles are not kept with much fuel in them due to safety reasons. With regards to the battery in the fob, I am sorry to hear that this has not worked, if you would like to contact our garage they would be happy to assist. We don't like our customers being unhappy."

Georgina T 22^nd April 2021
" Christopher 22 April 2021 VERIFIED PURCHASE great service very simple process to purchase a car online. The sales people were very helpful and answered all my questions . Due to covid and therefore no test drives their policy of returning the car if you were not happy with it was very reassuring A1 Carriages reply: Thank you for your great review. We worked very hard to make click and collect during lockdown pain free, and reading your review makes all the difference. We are so pleased you had a great experience purchasing your car."

Christopher F 22^nd April 2021
" Graham 22 April 2021 VERIFIED PURCHASE Good customer service Bought my Ford Focus here and can say that my experience with A1 Carriages was first class. Due to the lockdown I arranged to have the car inspected by Dekra, and they flagged up a few issues, and A1 Carriages were more than happy to set fix them before I purchased the car. Fantastic customer service and they went the extra mile. Would thoroughly recommend. A1 Carriages reply: Thank you for your five star review. We are so pleased to read you had a great experience at our dealership and the issues that were raised were dealt with and you are happy with your purchase. We look forward to seeing you again in the future."

Graham M 22^nd April 2021
" Jackie 21 April 2021 VERIFIED PURCHASE Efficient and good Company to deal with I bought my car during lockdown so used their click and collect service. The Salesman was very helpful and thorough in taking me through the process. The car was delivered as promised with all the relevant paperwork and had been sanitised. I haven't used them before, but would certainly consider using them again. Dealer reply Thank you for your amazing review. We are very happy your experience with click and collect went smoothly and everything we promised was carried out. Thank you for putting your trust in us. We hope to see you in the future."

Jackie M 21^st April 2021
" julia 21 April 2021 VERIFIED PURCHASE Very good service Very happy with my car. With regard to covid everything was handled very safely. Car was very well presented . Very good device. A1 Carriages reply: Thank you for your great review. We are pleased we were able to assist you in purchasing a car during lockdown. We hope to see you again soon."

Julia W 21^st April 2021
" Jon P 18 Mar Satisfied customer Buying a car online without ever having sat in it was something I never thought I'd be doing. However, A1 Carriages made this straightforward and provided a 14-day cooling off period in case of a change of mind. Good support and advice from the sales team who answered all my questions. All this plus an AA Check and free delivery gave me the confidence to go for the purchase, especially at the competitive price. A1 Carriages reply Thank you so much for your 5 star review. We have tried to make click and collect as easy as possible. Your feedback is greatly appreciated. We really hope you enjoy your vehicle and look forward to seeing you in the near future."

Jon P 18^th March 2021
" Emily C 24 Feb VERIFIED PURCHASE Would definitely recommend! Great customer service and I'm really pleased with my new car! A1 Carriages reply Thank you for your great review. We are very happy you are pleased with your vehicle. We look forward to seeing you in the future."

Emily C 24^th February 2021
" Dan F 07 Feb Happy customer Good customer service, trustworthy and would recommend ,So far so good A1 Carriages reply Thank you for your great review. We are glad you had a great experience at our garage."

Dan F 7^th February 2021
" Scott R 04 Dec 20 VERIFIED PURCHASE Great experience! Excellent service, efficient and fast. They kept me informed throughout the whole experience. A1 Carriages reply Thank you for your great review. We hope to see you again in the future."

Scott R 4^th December 2020
" Paul P 04 Dec 20 VERIFIED PURCHASE Friendly staff Mark was really helpful with all the trouble I had. Car was ready and spotless inside and outside Covid 19 free will have to go back and ask something's I forgot really friendly place A1 Carriages reply Thank you for your 5 star review. We are so pleased you had a great experience buying a car from us. We hope to see you again in the future, and of course, any information you require, please don't hesitate to contact us."

Paul P 4^th December 2020
" Michelle C 01 Dec 20 VERIFIED PURCHASE Outstanding highly tecommended Bought and exchanged my car from start to finish superb service cannot fault they went the extra mile. Friendly courteous and outstanding customer service. Would highly recommend A1 Carriages reply Thank you for your amazing review. We are so pleased you had a great experience from start to finish, and look forward to seeing you in the future."

Michelle C 1^st December 2020
" Deborah L 01 Dec 20 VERIFIED PURCHASE Extremely satisfied. Fast, friendly, professional and very helpful. Very happy with my new car. Many thanks to A1. A1 Carriages reply Thank you for your great review, we are pleased you are happy with your car and look forward to seeing you in the future."

Deborah L 1^st December 2020
" Lorraine G 01 Dec 20 VERIFIED PURCHASE Brilliant place to buy a car .Excellent Service Abosultely Brilliant..Done everything they said and i would always recommend them A1 Carriages reply Thank you for your great review. We look forward to seeing you again in the future."

Lorraine G 1^st December 2020
" Robert M 01 Dec 20 VERIFIED PURCHASE very frendly Chris one of dealers i dealt with , very helpful and made sure my car was ready for collection after replacing a couple of things that were missing when they acquired the car which he didn't have to do. will defo use again in the future. A1 Carriages reply Thank you for your great review. I am sorry to hear you had a couple of things missing, but am so glad we were able to rectify them. We look forward to seeing you in the future."

Robert M 1^st December 2020
" Ann O 01 Oct 20 VERIFIED PURCHASE Got what I wanted a fair deal and a speedy sale Helpful very fair and honest everything I asked for was done to a good condition the sales people were all friendly and very helpful A1 Carriages reply Thank you for your 5 star review. We are so glad you had a great experience at our garage, and we look forward to seeing you in the future"

Ann O 1^st October 2020
" Luke J 25 Sep 20 VERIFIED PURCHASE Great manners Perfect sales man didn’t try to up sale very honest A1 Carriages reply Thank you for your 5 star review. We are so pleased you had a great experience at our showroom, and look forward to seeing you again in the future."

Luke J 25^th September 2020
" Kev J 24 Aug 20 Highly recommended Great company people easy to talk to. Was quick and painless. They did everything they said they would and got a great car very happy highly recommended A1 Carriages reply Thank you for your great review, we are so pleased you had a great experience visiting our showroom. We hope you enjoy your car and look forward to seeing you in the future."

Kev J 24^th August 2020
" Jennifer C 05 Aug 20 VERIFIED PURCHASE Excellent Excellent product and service. I highly recommend A1 Carriages. A1 Carriages reply Thank you so much for your kind review. We are so pleased you had a great experience at our showroom. We hope you enjoy your car and look forward to seeing you in the future."

Jennifer c 5^th August 2020
" Keith B 30 Jul 20 VERIFIED PURCHASE Car Purchase Car bought at the beginning part of June, very helpful staff, fully aware of protection measures as lockdown began to ease. Everything dealt with quickly and efficiently, would happily use again A1 Carriages reply Thank you for your kind review, we are so pleased you had an enjoyable experience buying a car from us. We hope you enjoy it, and look forward to seeing you again in the future."

Keith B 30^th July 2020
" Olatunji O 17 Jul 20 VERIFIED PURCHASE Customer Experience The A1 Carriage Team were very professional and very helpful. Right from the start, they were honest, knowledgeable, flexible and keen in ensuring the customer experience i had was top notch. If i had to grade them it will be a five star company. A1 Carriages reply Thank you for your great review, we really appreciate your feed back. We look forward to seeing you again in the future. We hope you enjoy your vehicle."

Olatunji O 17^th July 2020
" Elizabeth M 16 Jul 20 VERIFIED PURCHASE A1 carriages The salesman was very good and I was happy with the service I received. A1 Carriages reply Thank you for your great review, we hope you enjoy your vehicle, and we look forward to seeing you again in the future."

Elizabeth M 16^th July 2020