Car Sales: Our Car Sales Office & Forecourt now offers a convenient Click & Collect/Home Delivery service. Our Dealership team is here to help on the phone and online throughout the day
Click & Collect-Buy It Now: Simply call or click the Buy Now button next to the car you wish to purchase, one of our sales staff will contact you to go through the tried and tested purchasing steps
Worried About Purchasing Online Before Seeing: We at A1 Carriages offer a fourteen day full refund policy (T&Cs do apply including a charge of £1 per mile for mileage used over 20 miles and a return as you took condition policy, delivery costs not included)
Payment's and Collection or Home Delivery: With only the minimalist amount of paperwork and a simple bank transfer, we will hand you the keys to your car. We can also arrange for a professional driver to deliver your new car via a HGV recovery truck to your doorstep
Workshop: Our workshop is open for servicing and MOTs please call 01322 220434
Full Fourteen Day Refund Details:
DISTANCE SALES AND OFF-PREMISES SALES – CANCELLATION
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
If you have ordered and taken delivery of your vehicle and you are not buying the car in the course of your trade, business or profession, the following cancellation clause applies
If this Agreement has been completed either without any face to face contact between us and you (or anyone acting on your or our respective behalf) or away from our business premises, and in each such case you are also acting as a consumer, you may give us notice to cancel this Agreement without giving any reason.
This cancellation period will expire 14 days after the day on which you or a third party on your behalf, takes delivery /collection or otherwise acquires physical possession of the Goods including Click and collect.
To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to the dealership at
You may use the model cancellation form below if you wish.
To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired. If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
14 days after the day on which we receive the Goods back including the V5C (logbook); or (if earlier)
14 days after the day you provide evidence that you have returned the Goods; or
If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
We may make a deduction from the reimbursement for loss in value of the Goods, if the loss is the result of unnecessary handling, modification or alteration by you. We would consider any mileage over 20 miles to be unnecessary and will charge £1 per mile for any mileage in excess of this.
We will make reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest.
You should send back the Goods or deliver them back to us at the address of the dealership shown overleaf, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us or arrange collection of the vehicle which will be subject to a collection charge of £100.
This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.
You must take reasonable care of the Goods and will be responsible for any loss or damage from when they are delivered to you until when they are returned to us. You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
You will also be responsible for any road traffic offences together with any penalties applied by law including any parking fines or charges imposed by a local authority Transport for London, Highways England or any other scheme.
We are unable to return any part exchange taken. We reserve the right to register your vehicle after the fourteen day period, delivery cost's not included in refund.
FOR DISTANCE SALES AND OFF-PREMISES SALES ONLY
Complete and return this form to us only if you wish to withdraw from the contract within the applicable 14 day cancellation period (see the relevant terms and conditions of business for further details)
To: A1 Carriages
Tel: 01322 281525
Email : email@example.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*]:__________________________________
Name of consumer(s) ___________________________________________
Address of consumer(s) _________________________________________
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate
Please contact us if you require additional information.